Enterprise Content Management and Business Process Management technologies combined, help you focus on your customers and outperform your competition in five steps:
1. Transform your business processes and reduce costs
Manual processes are slow, error-prone and costly. Business Process Management (BPM) technology transforms
into fast and cost efficient business processes, empowering people at all levels and increasing the number of transactions they are able to process. Your enterprise will be able to respond rapidly to market changes and cope successfully with increased global competition.
2. Flow consolidated content from core systems and line-of-business applications
Enterprise Content Management (ECM) technology makes it easy to consolidate information originating from different Core systems and Line-Of-Business applications, within a single, secure repository. This consolidated information can be used within business process workflows and become available to people that may have no access to any of these systems or applications, but need to take well-informed decisions, make approvals, or just collaborate with other business units using a single source of truth.
3. Easily coordinate different groups, departments and physical locations
Business Process Management enables people from different groups, departments or even disparate physical locations to instantly access and share information, reducing process cycle times. BPM improves the orchestration of your business processes, automatically coordinating people from all parts of your enterprise.
4. Gain insight into your processes in real-time
By using BPM to automate your processes, you will immediately gain real-time insight into all of your business processes.“Bottlenecks” in processes will be quickly identified, exceptions eliminated and you will be able to easily optimize or redesign any business process when necessary.
5. Become more customer-centric
Enterprises have to provide high quality customer experience and communicate with their customers via the channel that works best for them. They need to be able to offer the right product at the right time. Business Process Management improves customer relationships through a more effective and quicker service by providing information to your people anytime, anywhere. BPM gives you the tools to become more customer-centric and achieve a differentiated competitive advantage.